Refund policy

Return Policy

At Big Bear Tick Guard, we stand behind the quality of our products.

Returns

Due to the nature of our products, we do not accept returns or exchanges on opened or used items.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of delivery at:

Please include:

• Your order number
• Photos of the damaged product and packaging
• A brief description of the issue

Once reviewed, we will gladly send a replacement product at no additional cost.

30-Day Satisfaction Guarantee

If you are not satisfied with your purchase, you may request a refund within 30 days of receiving your order.

To request a refund, email:

Please include your order number and reason for the request. Refunds are reviewed on a case-by-case basis.

Contact

For any questions regarding your order or this policy, contact us at: